FIELD & RESERVE is operated as a sole-trader business.
The sole-trader operator of FIELD & RESERVE is the controller of personal information used for this store. Contact us at Queen Street, Hadfield, SK13 2DW or info@fieldandreserve.co.uk.
Information and purposes
We use contact, billing and delivery details, order contents, payment status and transaction references, correspondence and technical information needed to operate and secure the site. We use this information to respond to requests and perform orders, meet legal record-keeping duties, and pursue legitimate interests in security, fraud prevention and resolving disputes.
For personalised products we use the agreed text only to prepare and fulfil that product. Do not put medical details, payment-card data or other unnecessary sensitive information in checkout notes or email; contact us first if your request needs sensitive information.
Who receives information
Our WordPress and WooCommerce website is hosted by IONOS. Hosting, email and delivery service providers receive information needed for their services. Payment processing, when enabled, is provided through Revolut, which receives the information needed to process and protect the payment. We do not receive or store your full payment-card details in order notes.
Service providers may process data outside the UK under their applicable safeguards. We use providers and arrangements appropriate to the service and data involved. We do not sell your personal information or enrol you into a marketing list merely because you order or enquire.
Cookies
Essential session and basket cookies support functions you request, including checkout and account security. Optional Metricool analytics and WooCommerce order-attribution tracking are disabled. If optional analytics or advertising cookies are introduced, the choice and information needed for those cookies will be provided before they are used. Your browser settings can manage cookies; blocking essential cookies may prevent basket or checkout functions working.
Retention
We retain order and financial records for legal and accounting requirements, for the period needed to meet applicable tax and accounting requirements, and longer where required by law or an unresolved dispute. Other personal information is retained according to the time needed to answer the enquiry, fulfil the order, provide support or protect the service, and removed or anonymised when it is no longer needed. Required financial records are not erased merely because another part of an order record can be deleted.
Your choices and rights
Contact us to request access, correction, erasure, restriction or portability, or to object where those rights apply. We may need to check your identity. Rights may be limited where we must retain information for a legal obligation. You may complain to the Information Commissioner’s Office.
Last updated: 9 November 2026.